On-Site RF & Radios Technical Support Specialist

EF Johnson Technologies, Inc.; Irving (TX); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401K + employer match

12 paid holidays + additional PTO

Opportunities to work on mission‑criti

Job summary

EF Johnson Technologies, Inc. is seeking a Technical Support Specialist 1 to troubleshoot radio systems and support customers from our Irving, TX office. This role emphasizes clear written and verbal communication, with on-site duties and collaboration with multiple departments.

You will diagnose issues, guide customers through solutions, and help roll out software updates. Qualifications include a two-year technical degree in electronics, 2+ years of field problem resolution experience, and

Qualifications

• Two-year technical degree in electronics or related field.
• 2+ years’ experience in field customer problem resolutions for radio systems.
• Familiarity with trouble ticket tracking applications such as Zendesk.
• Basic understanding of network components.

Responsibilities

• Troubleshoot technical issues, diagnose faults, and repair problems with radio systems.
• Provide timely, professional customer feedback and roll out new applications.
• Communicate technical information clearly to customers via phone and email.
• Document actions, progress, and outcomes for each case.
• Assist in configuring RF equipment and system components as required.

Skills

Radio systems troubleshooting

Customer service experience

Network fundamentals

Independence

Education

Two-year technical degree in electronics or related field

Tools

Zendesk

Job description

EF Johnson Technologies, Inc. is seeking a Technical Support Specialist 1 to troubleshoot radio systems and support customers from our Irving, TX office. This role emphasizes clear written and verbal communication, with on-site duties and collaboration with multiple departments.

You will diagnose issues, guide customers through solutions, and help roll out software updates. Qualifications include a two-year technical degree in electronics, 2+ years of field problem resolution experience, and