On-Site Residential Property Manager

Pan American Properties, Inc.; Los Angeles (CA); On-site; USD 30,000 - 33,000; Part time

Job summary

Pan American Properties, Inc. is seeking an On-Site Resident Manager for Lake Balboa Townhomes in Van Nuys, CA. This is a part-time role (25 hours per week) requiring you to live on-site and oversee daily property operations, resident relations and financial performance.

You will manage leases, handle maintenance requests, and ensure compliance with Fair Housing and state/federal laws. Strong communication and organizational skills are essential to succeed in this energetic community.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Minimum 1 year of on-site property management experience (multi-family preferred).
• Strong computer skills (Word, Excel, Outlook).
• Knowledge of landlord/tenant law, including Fair Housing compliance.
• Understanding of maintenance operations for apartment communities.
• Excellent communication, interpersonal, and organizational skills.
• Balance independent decision-making with collaborative teamwork.
• Experience with tenant/rent management tools and apps.

Responsibilities

• Operate the property in the owner’s best interest, in line with policies and laws.
• Maintain high occupancy using effective marketing and leasing strategies.
• Explain leases and community policies to residents.
• Conduct regular property walks for safety and maintenance needs.
• Monitor timely completion of maintenance requests.
• Oversee move-ins/outs, rent increases, and evictions per policy.
• Address and document resident concerns and policy violations.
• Collect rent, process late fees, issue notices, and follow up on delinquencies.
• Maintain detailed records and prepare daily/month-end reports.
• Partner with corporate and maintenance teams to resolve issues.
• Participate in trainings and contribute to property improvement plans.

Skills

On-site PM

Customer service

Communication

Teamwork

Detail oriented

Multitasking

Education

High school diploma

College coursework preferred

Tools

Microsoft Word

Excel

Outlook

Job description

IMPORTANT NOTE: This position requires the incumbent to live on-site at our Lake Balboa property in Van Nuys, CA. Unfortunately, this function of the role is non-negotiable.

IMPORTANT NOTE: This position requires the incumbent to live on-site at our Lake Balboa property in Van Nuys, CA. Unfortunately, this function of the role is non-negotiable.

Position Overview

Pay Rate: $23.00/hour
Schedule: Part-Time, 25 hours/week (5 Hours Per Day, 5 Days Per Week; Monday–Friday. Exact Schedule Flexible Within Daytime/Business Hours)

Unit/Property Overview

Property Name:Lake Balboa Townhomes
Units:42
Property Address:15716 Saticoy St., Van Nuys, CA 91406
# of Bedrooms in Manager’s Unit:1
# of Bathrooms in Manager’s Unit:1
Monthly Rent (Discounted from FMRV/"Manager's Special"): $1,594.60/Month (Full Market Value $2,380.00/Month)
Office Location:Separate Leasing Office On-Site
Utilities:Employee Responsible for All Utilities
Link to View Pictures/Learn More:Lake Balboa Townhomes
Amenities:

• Separate Leasing Office On-Site
• Washer/Dryer In-Unit
• AC/HVAC In-Unit
• Assigned parking
• Dogs Allowed
• Cats Allowed
• Dog Park/Pet-Run
• Gated Access
• Picnic/BBQ Area
• Fitness Center
• And More! Please Look at the Linked Webpage to Learn More

About the Role

As the On-Site Resident Manager at Lake Balboa Townhomes, you’ll be both the operational lead and the friendly face of the community. You’ll manage daily property operations, foster a welcoming environment for residents, and ensure financial performance and physical upkeep are on point.

The ideal candidate is customer-service oriented, detail-focused, dependable, and able to manage multiple priorities in a high-energy environment. Previous on-site property management experience is required.

The On-Site Resident Manager is generally called upon to function in the following areas:

1) establishing and promoting a community environment

2) be available to residents & assist their needs

3) perform administrative responsibilities

4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.

Duties & Responsibilities

• Operate the property in the owner’s best interest, in line with company policies, procedures, and all Fair Housing, State, and Federal laws

• Maintain high occupancy by utilizing effective marketing and leasing strategies

• Clearly explain leases and community policies to new and current residents

• Conduct regular property walks to identify safety issues, maintenance needs, and cleanliness concerns

• Monitor and ensure timely completion of maintenance requests

• Oversee move-ins, move-outs, rent increases, and eviction processes in compliance with policy and timelines

• Address and document resident concerns, policy violations, and disturbances appropriately

• Collect rent, process late fees, issue notices, and manage delinquency follow-ups

• Maintain detailed records and prepare required daily/month-end reports

• Partner with corporate and maintenance teams to resolve issues quickly and effectively

• Participate in company trainings and contribute to property improvement plans

Qualifications

• High school diploma or equivalent (college coursework preferred)

• Minimum 1 year of on-site property management experience (multi-family strongly preferred)

• Strong computer skills (Microsoft Word, Excel, Outlook)

• Knowledge of landlord/tenant law, including Fair Housing compliance

• Strong understanding of basic maintenance operations for apartment communities

• Excellent communication, interpersonal, and organizational skills

• Ability to balance independent decision-making with collaborative teamwork

• Experienced and/or eager to utilize various high-tech, high-performance tools, software and apps for tenant/rent management, maintenance/work order management, project/task management, communication and more!

Required Background Screening

A thorough background check and drug screening will be conducted prior to placement. A conviction may not