On-Site Refractory Service Lead

Walker Headhunters, LLC; Blytheville (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading refractory organization based in the United States is seeking a Lead Service Representative to act as an on-site technical liaison for customer service. This role requires overseeing the installation of refractory products, developing customer relationships, and ensuring safety compliance. The ideal candidate should have 3-5 years of refractory installation experience and a trade school or two-year college degree. Proficiency in MS Office and strong communication skills are essential for success in this role.

Qualifications

• Requires Trade School degree or 2 year college degree in manufacturing, engineering or similar discipline.
• Requires high level of expertise in refractory installation in an industrial environment.
• Requires proficiency in MS Office (i.e., Excel, Word, PowerPoint).
• Requires knowledge of refractory product applications, manufacturing processes, quality assurance and safety standards.
• Requires a minimum of 3 – 5 years refractory installation experience.

Responsibilities

• Oversee and participate in the installation of refractories products or services.
• Assessing product performance, responding to challenges with effectiveness.
• Developing and maintaining customer relationships and providing positive customer impression of our products and company.
• Provide periodic reports on activities and occurrences at site.
• Safeguard operation and maintenance of on-site machinery.
• Ensure compliance with safety requirements and standards.

Skills

Customer relationship management

Technical liaison

Refractory installation expertise

Proficiency in MS Office

Education

Trade School degree or 2-year college degree in manufacturing, engineering or similar discipline

Job description

A leading refractory organization based in the United States is seeking a Lead Service Representative to act as an on-site technical liaison for customer service. This role requires overseeing the installation of refractory products, developing customer relationships, and ensuring safety compliance. The ideal candidate should have 3-5 years of refractory installation experience and a trade school or two-year college degree. Proficiency in MS Office and strong communication skills are essential for success in this role.