On-Site PC Support Specialist

UPMC; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Job summary

UPMC is seeking a PC Consultant Associate to join our on-site team providing day-to-day support for end-user computing devices across the UPMC community. Responsibilities include hardware, application, and data communications troubleshooting.

Under supervision, you will collaborate with ISD Help Desk and vendors, assist with relocating desktop computers, and document status for tickets and projects. Strong written and oral communication is essential for relationships and timely issue resolution.

Responsibilities

• Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities, as directed.
• Assist with relocating standard desktop computers and devices within the UPMC end user community, as directed by the Manager of User Support, the PC Support Supervisor, and/or Senior PC Support Consultants.
• Demonstrates appropriate, clear, concise, and effective written and oral communications.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
• Ability to manage time, tickets, and workload under the direction of leadership.]
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• on site
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• salary_estimation_cot":"PC Consultant Associate in the United States (Harrisburg area) with on-site duties: market rate for IT support roles in PA typically ranges from $50k–$65k yearly.",
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Skills

End user support

Team collaboration

Communication

Troubleshooting

Job description

UPMC is seeking a PC Consultant Associate to join our on-site team providing day-to-day support for end-user computing devices across the UPMC community. Responsibilities include hardware, application, and data communications troubleshooting.

Under supervision, you will collaborate with ISD Help Desk and vendors, assist with relocating desktop computers, and document status for tickets and projects. Strong written and oral communication is essential for relationships and timely issue resolution.