On-Site Operations & Data Insights Specialist

Gainwell Technologies; West Sacramento (CA); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies is seeking an Operations Support Specialist for the West Sacramento, CA office to ensure efficient service delivery and to drive reporting, analysis, and performance tracking. You will collaborate with clients, project managers, and technical staff to define business requirements and implement solutions.

The role emphasizes strong Excel skills, data analysis, organizational and communication abilities, CRM knowledge, and meticulous documentation.

Qualifications

• Proficiency in Microsoft Excel and data analysis tools.
• Strong analytical and business process skills.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of CRM – system navigation and usage.
• Ability to create and maintain documentation.
• Reliable and accountable, someone who shows up, stays engaged, and delivers consistently.

Responsibilities

• Manual validation and transmit of print jobs using designated file transfer methods and systems to internal and external print vendors. Ensures all jobs are completed according to established deadlines.
• Vendor interface for any issues with jobs sent over for processing and completion.
• Manual tracking of all daily jobs and volumes, including letter type.
• Ensure Operating Procedure Manuals are updated as required.
• Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impacts.
• Identify and elevate file, data, or production issues that may impact quality or delivery.
• Support user acceptance testing (UAT), defect resolution and solution implementation activities.

Skills

Excel

Data analysis

Analytical thinking

CRM navigation

Documentation

Communication

Teamwork

Job description

Gainwell Technologies is seeking an Operations Support Specialist for the West Sacramento, CA office to ensure efficient service delivery and to drive reporting, analysis, and performance tracking. You will collaborate with clients, project managers, and technical staff to define business requirements and implement solutions.

The role emphasizes strong Excel skills, data analysis, organizational and communication abilities, CRM knowledge, and meticulous documentation.