On-Site Office Systems Technician

Konica Minolta Business Solutions U.S.A., Inc.; BLOOMINGTON (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks an Office Systems Specialist to service and repair analog and digital copiers, printers, and multifunction devices across customer sites in the Bloomington area.

You will perform on-site diagnostics, installations, and maintain strong customer relations. The role requires travel within the local territory, ability to work independently, and proficiency with Windows and Mac networking, drivers, and firmware updates.

Qualifications

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Microsoft OS peer to peer and MAC OS client side of server environments.
• Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Exhibit professional appearance and demeanor at all times. Excellent verbal and written communications skills.
• Teamwork; must work well with others
• Understands territory parts budget and inventory control
• Basic knowledge of Word and Excel.
• 2-4 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent.
• Additional IT certifications or training are a plus

Responsibilities

• Self-motivated individual with the ability to work independently.
• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM MFP and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
• Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity.
• Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
• Responsible for maintaining accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, copying functions.
• Require to accurately and timely complete weekly timesheet and expense reports.Provide sales support as required (i.e. advising sales on problems accounts, service leads).
• Provide sales support as required (i.e. advising sales on problems accounts, service leads).

Skills

Electrical aptitude

Mechanical aptitude

Printer knowledge

Time management

Professional appearance

Teamwork

Driver's license

Microsoft Windows

Mac OS

Word & Excel

Education

High School diploma or GED

Technical School training

2-4 years technical repair experience

N+ or equivalent certification

Job description

Konica Minolta Business Solutions U.S.A., Inc. seeks an Office Systems Specialist to service and repair analog and digital copiers, printers, and multifunction devices across customer sites in the Bloomington area.

You will perform on-site diagnostics, installations, and maintain strong customer relations. The role requires travel within the local territory, ability to work independently, and proficiency with Windows and Mac networking, drivers, and firmware updates.