On-Site Off-Road Customer Experience Specialist

Enthusiast Auto Holdings; Loveland (CO); On-site; USD 26,000 - 28,000; Full time

Job summary

RCI Off Road, headquartered in Loveland, Colorado, is seeking a customer service representative to join our on-site, full-time team. You will manage calls, emails, and chats, ensuring exceptional service levels and accurate order updates. The role supports our customer service and sales teams and may involve assisting with in-person pickups.

Hours are typically 9:30 a.m. to 6:00 p.m., Monday through Friday, with potential shift changes.

Qualifications

• High school diploma or equivalent is required.
• Experience as a customer service agent or front office role is preferred.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

• Provide best-in-class customer service via phone, email, and chat.
• Manage phone calls, emails, and messages in a timely, professional manner.
• Check order statuses and provide customers with updates.

Skills

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Stress management

Education

High school diploma or equivalent

Tools

Slack

Microsoft Office

Google Workspace

Gmail

Job description

RCI Off Road, headquartered in Loveland, Colorado, is seeking a customer service representative to join our on-site, full-time team. You will manage calls, emails, and chats, ensuring exceptional service levels and accurate order updates. The role supports our customer service and sales teams and may involve assisting with in-person pickups.

Hours are typically 9:30 a.m. to 6:00 p.m., Monday through Friday, with potential shift changes.