Off-Road Customer Experience Specialist

RCI Metalworks LLC; Loveland (CO); On-site; USD 36,000 - 52,000; Full time

Job summary

RCI Off Road in Loveland, CO is seeking a Customer Service Representative to join our on-site team. You will deliver best-in-class service, handle calls, emails, and chats, check order statuses, enter orders for customers who prefer not to use our website, and take detailed messages. You’ll use Slack and Gmail to coordinate with the team and support order verification and payments.

The position is full-time, Monday–Friday, with a 9:30 a.m. to 6:00 p.m. schedule (possible shift change).

Qualifications

• Experience in customer service or front office roles.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.
• Proficiency with Slack, Gmail and standard office software.
• High school diploma or equivalent required; further education a plus.

Responsibilities

• Serving our customers well by offering a best-in-class experience.
• Answering and directing phone calls, chats, and emails in a professional and timely manner and offer exceptional service levels.
• Checking order statuses and providing updates to customers.
• Entering orders for customers who prefer not to use our website.
• Taking detailed messages for customer service issues or technical support inquiries.
• Using communication and organization tools such as Slack and Gmail effectively to coordinate with the team and manage tasks.
• Resolving customer order issues (Returns and warranty).
• Order Verification and Payment Support.
• Other Duties as Required – support other areas as needed, such as customer pick-ups.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Slack

Gmail

Microsoft Office

Google Workspace

Job description

RCI Off Road in Loveland, CO is seeking a Customer Service Representative to join our on-site team. You will deliver best-in-class service, handle calls, emails, and chats, check order statuses, enter orders for customers who prefer not to use our website, and take detailed messages. You’ll use Slack and Gmail to coordinate with the team and support order verification and payments.

The position is full-time, Monday–Friday, with a 9:30 a.m. to 6:00 p.m. schedule (possible shift change).