On-site Neurotech Support & Customer Success Engineer
NewMind Technologies
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Job summary
NewMind Technologies in Woodstock, GA is seeking a Customer Success & Technical Support Specialist to join our growing team. You will help clinicians, wellness professionals, and healthcare partners succeed with cutting-edge neurofeedback technology.
You will troubleshoot software and hardware, manage support tickets, guide customers through product features, and collaborate with developers to resolve issues.
Qualifications
- Excellent communication and people skills.
- Strong computer troubleshooting abilities.
- Ability to stay calm under pressure and work through problems methodically.
- Positive, upbeat attitude and genuine desire to help people.
- Strong attention to detail and follow-through.
- Experience with Jira, Azure DevOps, Zendesk, HubSpot or similar platforms.
- Experience with neurofeedback, EEG, neuroscience, healthcare technology, or functional medicine is a major plus.
- Experience in technical support, help desk, SaaS support, IT support, or related roles is a plus.
Responsibilities
- Help customers via phone, email, and chat.
- Troubleshoot software, hardware, and peripheral issues.
- Document and manage support tickets.
- Reproduce software bugs and work with our development team to resolve them.
- Enter and track issues in Azure DevOps.
- Guide customers through product features and best practices.
- Escalate complex issues when needed.
- Package and ship customer orders.
- Help create an exceptional customer experience that makes customers feel supported and successful.
Skills
Tools
Job description
NewMind Technologies in Woodstock, GA is seeking a Customer Success & Technical Support Specialist to join our growing team. You will help clinicians, wellness professionals, and healthcare partners succeed with cutting-edge neurofeedback technology.
You will troubleshoot software and hardware, manage support tickets, guide customers through product features, and collaborate with developers to resolve issues.
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