Technical Support & Operations Coordinator

NewMind Technologies; Woodstock (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

NewMind Technologies in Woodstock, GA is seeking a Customer Success & Technical Support Specialist to join our growing team. You will help clinicians, wellness professionals, and healthcare partners succeed with cutting-edge neurofeedback technology.

You will troubleshoot software and hardware, manage support tickets, guide customers through product features, and collaborate with developers to resolve issues.

Qualifications

• Excellent communication and people skills.
• Strong computer troubleshooting abilities.
• Ability to stay calm under pressure and work through problems methodically.
• Positive, upbeat attitude and genuine desire to help people.
• Strong attention to detail and follow-through.
• Experience with Jira, Azure DevOps, Zendesk, HubSpot or similar platforms.
• Experience with neurofeedback, EEG, neuroscience, healthcare technology, or functional medicine is a major plus.
• Experience in technical support, help desk, SaaS support, IT support, or related roles is a plus.

Responsibilities

• Help customers via phone, email, and chat.
• Troubleshoot software, hardware, and peripheral issues.
• Document and manage support tickets.
• Reproduce software bugs and work with our development team to resolve them.
• Enter and track issues in Azure DevOps.
• Guide customers through product features and best practices.
• Escalate complex issues when needed.
• Package and ship customer orders.
• Help create an exceptional customer experience that makes customers feel supported and successful.

Skills

Excellent communication

Problem solving

Calm under pressure

Detail oriented

Fast learner (new tech)

Customer-focused attitude

Experience with SaaS support

Experience with Jira

Experience with Azure DevOps

Experience with Zendesk

Experience with HubSpot

Healthcare tech / neurofeedback

Tools

Jira

Azure DevOps

Zendesk

HubSpot

Job description

Customer Success & Technical Support Specialist NewMind Technologies | Woodstock, GA (In Office)

Do you love solving technical problems, helping customers succeed, and being part of a mission-driven company that's changing lives?

NewMind Technologies is looking for a Customer Success & Technical Support Specialist to join our growing team.

For more than 20 years, NewMind has helped clinicians, wellness practitioners, and healthcare professionals use cutting-edge neurofeedback technology to improve brain function, enhance outcomes, and help people live healthier lives.

This role is perfect for someone who enjoys technology, problem-solving, and working directly with customers. One minute you might be helping a clinician troubleshoot a software issue. The next, you could be testing a bug, coordinating with our developers, or preparing a system shipment for a new customer.

No two days are the same.

What You'll Do

• Help customers via phone, email, and chat
• Troubleshoot software, hardware, and peripheral issues
• Document and manage support tickets
• Reproduce software bugs and work with our development team to resolve them
• Enter and track issues in Azure DevOps
• Guide customers through product features and best practices
• Escalate complex issues when needed
• Package and ship customer orders
• Help create an exceptional customer experience that makes customers feel supported and successful

What We're Looking For

• Excellent communication and people skills
• Strong computer troubleshooting abilities
• Ability to stay calm under pressure and work through problems methodically
• A positive, upbeat attitude and genuine desire to help people
• Strong attention to detail and follow-through
• Comfortable learning new technologies quickly/li>
• Experience with technical support, help desk, SaaS support, IT support, or related roles is a plus
• Experience with Jira, Azure DevOps, Zendesk, HubSpot, or similar platforms is a plus
• Experience with neurofeedback, EEG, neuroscience, healthcare technology, or functional medicine is a major plus

You’ll Fit Right In If You Are

• Naturally curious and like figuring things out
• Patient with customers who aren't technical
• A little geeky and proud of it
• Organized and dependable
• Excited about health, wellness, technology, and helping others improve their lives

Why Join NewMind?

• Work with innovative neurotechnology that is transforming lives
• Be part of a growing company with a meaningful mission
• Small team environment where your work makes a real impact
• Opportunity to learn about neuroscience, neurofeedback, and cutting-edge healthcare technology
• Direct access to leadership and the ability to influence processes and customer experience
• This role offers a clear growth path into Customer Success, Training, Operations, or Product Support leadership.
• Compensation: $50,000-$65,000 annually, based on experience. Plus benefits.

If helping customers, solving technical challenges, and supporting life-changing technology sounds exciting to you, we'd love to hear from you.