On-Site Multifamily Leasing Specialist

ONYX Multifamily Group; San Marcos (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

ONYX Multifamily Group, located in San Marcos, Texas, is seeking a motivated Leasing Agent to support the leasing process from inquiry to application. The role emphasizes exceptional customer service, tour coordination, and accurate documentation for residents of our multifamily community.

The Leasing Agent will conduct property tours, assist with applications, screenings, and lease negotiations, and collaborate with marketing to promote available units.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in Leasing, Property Management, Real Estate, or related field.
• Strong communication and interpersonal skills.
• Knowledge of Fair Housing requirements and leasing regulations.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns.
• Build rapport with prospective and current tenants and maintain positive tenant relationships.
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas.
• Highlight the features and benefits of available units and the community to prospective tenants.
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate.
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations.
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and applicable additional fees.
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials.
• Maintain current knowledge of property features, pricing, availability, and community offerings.
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants.
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

Skills

Customer service

Communication

Interpersonal skills

CRM familiarity

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

ONYX Multifamily Group, located in San Marcos, Texas, is seeking a motivated Leasing Agent to support the leasing process from inquiry to application. The role emphasizes exceptional customer service, tour coordination, and accurate documentation for residents of our multifamily community.

The Leasing Agent will conduct property tours, assist with applications, screenings, and lease negotiations, and collaborate with marketing to promote available units.