On-Site Medical Records ROI Specialist

Sharecare Operating Company; Smithfield (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Sharecare Operating Company is seeking a Records Specialist to process ROI requests in a hospital setting in Smithfield, VA. You will safeguard patient privacy and ensure releases comply with HIPAA and policy while delivering excellent customer service.

Responsibilities include retrieving charts, scanning records, validating releases, preserving confidentiality, and maintaining equipment. This role is on-site at the Smithfield facility with daily interaction with healthcare staff.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years' experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications is a must.
• Must be able to use fax, copier, scanning machine.
• Strong documentation, communication, and customer service skills.
• Self-motivated, dependable, and able to work independently or as part of a team.
• Local to Smithfield, VA!

Responsibilities

• Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines.
• Validates requests and authorizations for medical record release based on company policy and legal guidelines.
• Maintains equipment in excellent working condition.
• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns.
• May handle incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client.
• Maintains a clean, professional appearance and complies with the company dress code.
• Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area.
• Maintains up-to-date knowledge of the applicable state laws and fee structures.
• Works within assigned scope and is flexible in accepting additional assignments or account coverage to prevent backlogs.
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company.

Skills

Microsoft Office

Customer service

Documentation

Education

High school diploma or GED

Tools

Fax machine

Scanning machine

Job description

Sharecare Operating Company is seeking a Records Specialist to process ROI requests in a hospital setting in Smithfield, VA. You will safeguard patient privacy and ensure releases comply with HIPAA and policy while delivering excellent customer service.

Responsibilities include retrieving charts, scanning records, validating releases, preserving confidentiality, and maintaining equipment. This role is on-site at the Smithfield facility with daily interaction with healthcare staff.