On-Site Medical Records ROI Specialist - Athens, AL

Sharecare Operating Company, Inc.; Athens (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Sharecare is seeking an on-site ROI Specialist in Athens, AL to process release of information requests accurately while upholding HIPAA privacy and security standards.

You will validate requests, ensure proper authorizations, perform quality checks, and coordinate with storage vendors as needed to ensure timely, compliant record releases. The role emphasizes customer service, professionalism, and attention to detail in a hospital setting.

Qualifications

• High school diploma or GED required.
• Minimum 2 years’ experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications is a must.
• Must be able to use fax, copier, scanning machine.
• Strong documentation, communication, and customer service skills.
• Self-motivated, dependable, and able to work independently or as part of a team.
• Local to Athens, AL!

Responsibilities

• Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records.
• Validates requests and authorizations for medical record release based on policy and legal guidelines.
• Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
• Maintains equipment in excellent working condition.
• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs.
• May handle incoming requests by mail, telephone facsimile inquiries, online submission tools, or email.
• Maintains a clean, professional appearance and compliant work area.
• Maintains up-to-date knowledge of applicable state laws and fee structures.
• Works within assigned scope and is flexible in accepting additional assignments.
• Complies with client/site policies and HIPAA regulations.
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company.

Skills

Communication

Customer service

Independence

Education

High school diploma or GED

Tools

Microsoft Office

Fax machine

Scanner

Copier

Job description

Sharecare is seeking an on-site ROI Specialist in Athens, AL to process release of information requests accurately while upholding HIPAA privacy and security standards.

You will validate requests, ensure proper authorizations, perform quality checks, and coordinate with storage vendors as needed to ensure timely, compliant record releases. The role emphasizes customer service, professionalism, and attention to detail in a hospital setting.