On‑Site Laptop Refresh Tech | NYC IT Support

Thornton Tomasetti; New York (NY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

Disability and other voluntary

401k retirement with company match

Tuition Reimbursement

Commuter Transit benefits

Fitness Reimbursement

Paid Time Off and Family Leave

Job summary

Thornton Tomasetti | Laptop Refresh Technician needed in New York City’s Financial District. This on-site role supports the IT team with laptop imaging, deployment, and data migration, ensuring devices meet company standards and security requirements.

You will document transfers, coordinate with departments, and provide first-line troubleshooting while working Monday–Friday, 8am–5pm, in our Manhattan office. This entry point offers hands-on IT exposure and cross-team collaboration.

Qualifications

• College degree in IT or 2+ years of IT service experience.
• Familiarity with Windows 10/11, Active Directory, imaging tools (SCCM/MDT).
• Basic knowledge of hardware setup, software installation, and troubleshooting.
• Excellent organizational, communication, and customer service skills.
• Ability to lift and move equipment up to 25 lbs; work independently or in a team.

Responsibilities

• Prepare, image, and configure new laptops according to company standards.
• Migrate user data and settings from old devices to new laptops.
• Schedule and coordinate laptop deployments with employees and departments.
• Collect, inventory, and decommission old laptops following security protocols.
• Install necessary applications and updates on new devices.
• Provide first-level support during and after deployment to ensure user satisfaction.
• Document asset transfers and update the inventory management system.
• Work closely with the IT team to troubleshoot deployment issues.
• Ensure compliance with company IT security policies throughout the refresh process.
• Must be able to work independently at times with limited supervision.
• Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Independent worker

Education

College degree in IT discipline or related

2+ years equivalent work experience

Tools

Windows 10/11

Active Directory

Imaging tools (SCCM/MDT)

Job description

Thornton Tomasetti | Laptop Refresh Technician needed in New York City’s Financial District. This on-site role supports the IT team with laptop imaging, deployment, and data migration, ensuring devices meet company standards and security requirements.

You will document transfers, coordinate with departments, and provide first-line troubleshooting while working Monday–Friday, 8am–5pm, in our Manhattan office. This entry point offers hands-on IT exposure and cross-team collaboration.