On-Site IT Support Technician I (Secret Clearance)

Agile Defense, LLC; Huntsville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Agile Defense, LLC is seeking a Customer Service Technician I to assist end-users with hardware, software, and system issues across a wide range of IT equipment at Redstone Arsenal, AL. You will diagnose problems, restore services, and train users while contributing to documentation and knowledge resources.

The role emphasizes clear communication, collaboration with team members, and ongoing improvement of PC systems and support processes.

Qualifications

• 0-2 years of experience in IT Technical Support.
• Must have an active minimum Secret security clearance.
• Must be (IAT Level II) Security+ce certified.
• Proficient in ITSM platforms (ServiceNow, Remedy) and basic hardware/software troubleshooting.

Responsibilities

• Provide end-user support for PC, server, or mainframe applications and hardware.
• Diagnose and resolve hardware/software issues and perform installations/upgrades.
• Create knowledge resources and train users on new IT systems.

Skills

IT Support

ITSM tools

VDI

Active Directory

Remote Access

Customer Service

Education

Associate Degree in IT

Tools

ServiceNow

Remedy

Print server administration

Job description

Agile Defense, LLC is seeking a Customer Service Technician I to assist end-users with hardware, software, and system issues across a wide range of IT equipment at Redstone Arsenal, AL. You will diagnose problems, restore services, and train users while contributing to documentation and knowledge resources.

The role emphasizes clear communication, collaboration with team members, and ongoing improvement of PC systems and support processes.