IT Support Technician I — Customer Service & Diagnostics

Agile Defense; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Agile Defense is hiring a Customer Service Technician I to resolve hardware, software, and system issues across IT equipment. You will diagnose problems, restore services, perform installations, and create training materials while supporting end-users with clear communication.

Require 0-2 years in IT support, active Secret clearance, and IAT Level II Security+ certification. On-site work at Redstone Arsenal, AL, with opportunities to contribute to documentation and process improvements.

Qualifications

• 0-2 years IT technical support experience.
• Active minimum Secret security clearance required.
• Must have IAT Level II Security+ce certification.

Responsibilities

• Provide end-user support for PC, server, or mainframe applications and hardware.
• Collaborate with network/services teams to restore service and resolve core problems.
• Diagnose and resolve computer hardware and software issues and assist with installations and upgrades.
• Train users and create documentation; develop knowledge resources and step-by-step guides.
• Assist in planning and implementing new and existing PC systems; improve processes.

Skills

Customer service

IT support

Clearance aware

Problem solving

Education

Associate Degree IT or related field

Tools

ITSM platforms

VDI

Active Directory

Job description

Agile Defense is hiring a Customer Service Technician I to resolve hardware, software, and system issues across IT equipment. You will diagnose problems, restore services, perform installations, and create training materials while supporting end-users with clear communication.

Require 0-2 years in IT support, active Secret clearance, and IAT Level II Security+ certification. On-site work at Redstone Arsenal, AL, with opportunities to contribute to documentation and process improvements.