On-Site IT Support Specialist — Corporate Tech Champion

Amazon.com Inc.; Clinton (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Amazon Inc. ITS Services is seeking an ITS Support Associate to deliver on-site technical support for Amazon's corporate employees, diagnosing and resolving hardware and software issues to keep productivity high.

You will work across Windows, Mac and Linux environments, support servers, and help manage IT assets in a fast-paced setting. You will collaborate with teams across the organization, guide users through new technologies, and assist with conferencing and AV equipment both on-site and

Qualifications

• 2+ years of customer facing end user support in a high-volume environment.
• Experience troubleshooting integrated computer systems.
• 2+ years PC/laptop support including imaging, repair, deployment and asset management.
• 2+ years Windows/Mac/Linux operating systems support in a corporate setting.
• 1+ year experience with server technologies (AD, DFS, Print Services, SCCM).
• 1-2 years networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• Bachelor's degree/ Diploma in Computer science or IT related field.

Responsibilities

• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
• Determine appropriate procedures, accurately document actions or deviations to improve global service improvements
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills
• Provide assistance with Teleconferencing systems and AV presentation equipment in person and remotely

Skills

Customer facing support

Troubleshooting

PC/Laptop support

Windows/Mac/Linux

Networking basics

AD/DFS/Print/SCCM

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Remedy

Bomgar

Job description

Amazon Inc. ITS Services is seeking an ITS Support Associate to deliver on-site technical support for Amazon's corporate employees, diagnosing and resolving hardware and software issues to keep productivity high.

You will work across Windows, Mac and Linux environments, support servers, and help manage IT assets in a fast-paced setting. You will collaborate with teams across the organization, guide users through new technologies, and assist with conferencing and AV equipment both on-site and