On-Site IT Support & Cloud Solutions Technician

Southeastern-Computer-Associates,-LL; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Southeastern Computer Associates, LLC in Kennesaw, GA is seeking an IT Support Technician to provide on-site helpdesk and network support. The role covers WAN/LAN design, cloud solutions, and security, with emphasis on Microsoft and Google environments and VMware virtualization.

You will work with PSA/RMM tools and document client systems and processes. Responsibilities include incident management, client communications, and maintaining service quality while aligning IT with client goals.

Qualifications

• Experience providing IT helpdesk and desktop support to business clients.
• Familiarity with MSP environments and service delivery models.
• Ability to communicate technical concepts to non-technical clients.

Responsibilities

• Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
• Design, implementation, and support of data backup solutions and of disaster recovery solutions.
• IT support relating to Microsoft and Google core business applications, and virtual environments built on Azure, MS 365, and Google Chrome
• Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware, Microsoft.
• Remote access solution design, implementation, and support: VPN, Terminal Services
• Use of RMM and PSA systems: track tasks, enter time, communicate with clients, update scripts, document client systems
• Documentation of devices, systems, processes, procedures, and maintenance for client systems and network infrastructure
• Communication with clients: informing of incident progress, impending changes or outages
• Work independently and in a team; escalate issues within SLAs
• Maintain knowledge of client business goals and IT alignment
• Document and maintain internal processes; enter time/expenses in PSA
• Understand processes in PSA, RMM, and other internal systems; work through tickets and daily schedules
• Develop in-depth knowledge of SCA service catalog and client needs; stay current with technologies

Skills

Helpdesk

Desktop Support

IT Support

MSP

Client communication

Tools

PSA

RMM

Job description

Southeastern Computer Associates, LLC in Kennesaw, GA is seeking an IT Support Technician to provide on-site helpdesk and network support. The role covers WAN/LAN design, cloud solutions, and security, with emphasis on Microsoft and Google environments and VMware virtualization.

You will work with PSA/RMM tools and document client systems and processes. Responsibilities include incident management, client communications, and maintaining service quality while aligning IT with client goals.