On-Site IT Specialist — Education Tech & Support

Questeq Inc; Aliquippa (Beaver County); On-site; USD 35,000 - 40,000; Full time

Job summary

Questeq is seeking an Experienced Information Technology Specialist (On-Site) to join the Hopewell Area School District. You will provide support to ensure effective problem identification and resolution of software and hardware tools used throughout the educational institution.

You will handle desktop and laptop imaging, software installation, hardware upgrades, patch management, and Active Directory policy management while delivering timely help desk assistance to staff and students.

Qualifications

• Associate degree in technically related field preferred.
• Experience providing computer and network support.
• Excellent written and oral communication skills.
• Must possess extensive troubleshooting skills.
• Ability to work well in a demanding and fast-paced environment.

Responsibilities

• New computer setup with imaging, software installation, and hardware upgrades.
• Troubleshoots desktop and laptop issues to resolve tickets promptly.
• Develops desktop configurations to meet customer needs.
• Creates and maintains standard workstation images.
• Applies patch management and ensures up-to-date security updates.
• Maintains Active Directory policies and application groups.
• Interacts with customers by phone and in person.
• Provides hardware and software support across technologies.
• Handles multiple tickets and projects concurrently.
• Keeps up with technology trends related to position.

Skills

PC Security Administration

Active Directory

Mobile devices

Microsoft & iOS

Education

Associate degree in technically related field

Job description

Questeq is seeking an Experienced Information Technology Specialist (On-Site) to join the Hopewell Area School District. You will provide support to ensure effective problem identification and resolution of software and hardware tools used throughout the educational institution.

You will handle desktop and laptop imaging, software installation, hardware upgrades, patch management, and Active Directory policy management while delivering timely help desk assistance to staff and students.