On-Site School IT Support Specialist

Questeq; McKeesport (Allegheny County); On-site; USD 35,000 - 40,000; Full time

Job summary

Questeq is hiring an Entry-Level Information Technology Specialist (On-Site) in McKeesport, PA for South Allegheny School District. You will support desktop, laptop, mobile devices and printers across the district.

You will perform imaging, software installs, patch distribution, and security updates while leveraging Active Directory and standard workstation images. Strong troubleshooting and communication skills are essential.

Qualifications

• Associate degree in a technically related field.
• Experience providing computer and network support.
• Excellent written and oral communication skills.
• Ability to work well in a demanding and fast-paced environment.
• Extensive troubleshooting skills.

Responsibilities

• New computer setup which includes imaging, software installation, hardware upgrades and troubleshooting.
• Conducts problem identification and resolution with a focus on help desk ticket resolution.
• Develops desktop strategies and configuration alternatives to best meet customer needs.
• Architects, create, deploy and maintain standard workstation images for desktops and laptops.
• Architects and implements patch distribution management (desktop).
• Ensures workstation operation system has the latest security updates and BIOS/driver maintenance.
• Understanding Active Directory group policies and maintaining application groups.
• Proven experience in desktop methodologies and best practices.
• Ability to interact with customers on the telephone and in person.
• Provides ongoing hardware and software support for all technologies.
• Addresses help desk tickets efficiently and in a timely manner.
• Troubleshoots and resolves technology failures, documenting required changes.
• Responsible for managing multiple priorities including tickets, projects and other assigned tasks.
• Keeps current with technology trends and changes related to position.

Skills

Active Directory

PC Security Administration/Update

Mobile device experience

Microsoft and IOS experience

Education

Associate degree in technically related field

Job description

Questeq is hiring an Entry-Level Information Technology Specialist (On-Site) in McKeesport, PA for South Allegheny School District. You will support desktop, laptop, mobile devices and printers across the district.

You will perform imaging, software installs, patch distribution, and security updates while leveraging Active Directory and standard workstation images. Strong troubleshooting and communication skills are essential.