On-Site IT Specialist

JFC Staffing Companies; Lancaster (Lancaster County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Life insurance

Short-term disability

Long-term disability

Employee discounts

Referral programs

Onboarding and training

Employee assistance program

Pet insurance options

Career advancement opportunities

Job summary

JFC Staffing Companies seeks a Service Desk Analyst I to join its IT support team. You will provide first-line help for incidents and service requests, perform initial triage, and document resolutions while delivering excellent customer service in a fast-paced environment.

Collaborate with technical teams, escalate complex issues as needed, and help keep knowledge bases up to date. This role includes after-hours support, comprehensive benefits, and professional development within a supportive,

Qualifications

• ITIL certification or equivalent experience.
• 1-2 years of prior help desk or IT support experience.
• Proficiency in troubleshooting desktop hardware, software, and network issues.
• Familiarity with ticketing tools such as Jira Service Desk or ServiceNow.
• Excellent communication skills - both verbal and written.
• Strong organizational abilities and attention to detail.
• Ability to quickly learn new applications and technologies.
• Knowledge of manufacturing or distribution environments is a plus.

Responsibilities

• Provide first-line support to resolve basic IT incidents and service requests.
• Conduct initial assessment, triage, and diagnostics for reported issues.
• Document all interactions, resolutions, and escalates complex problems when necessary.
• Act as a positive, professional point of contact, ensuring a smooth user experience.
• Collaborate with technical teams to resolve more intricate issues.
• Keep knowledge bases updated with resolutions and troubleshooting tips.
• Support after-hours and on-call requests as needed.
• Maintain confidentiality of sensitive customer and employee data.
• Engage in continuous learning to stay current with organizational technologies.

Skills

ITIL certification

Help desk experience

Troubleshooting

Communication skills

Organizational skills

Learning agility

Manufacturing/distribution knowledge

Tools

Jira Service Desk

ServiceNow

Job description

Join Our Team as a Service Desk Analyst I - Elevate Your IT Support Career!

Are you passionate about solving technical challenges and delivering exceptional customer service? This opportunity invites dedicated IT support professionals to contribute to a dynamic team while enjoying comprehensive benefits, professional growth, and a collaborative environment. If you're eager to handle diverse issues, develop your skills, and become a key player in a growing organization, this role could be your next career move. The ideal candidate values teamwork, possesses a strong desire to learn, and is ready to support users in a fast-paced setting.

Key Requirements:

• ITIL certification or equivalent experience
• 1-2 years of prior help desk or IT support experience
• Proficiency in troubleshooting desktop hardware, software, and network issues
• Familiarity with ticketing tools such as Jira Service Desk or ServiceNow
• Excellent communication skills - both verbal and written
• Strong organizational abilities and attention to detail
• Ability to quickly learn new applications and technologies
• Knowledge of manufacturing or distribution environments is a plus

Main Responsibilities:

• Provide first-line support to resolve basic IT incidents and service requests
• Conduct initial assessment, triage, and diagnostics for reported issues
• Document all interactions, resolutions, and escalates complex problems when necessary
• Act as a positive, professional point of contact, ensuring a smooth user experience
• Collaborate with technical teams to resolve more intricate issues
• Keep knowledge bases updated with resolutions and troubleshooting tips
• Support after-hours and on-call requests as needed
• Maintain confidentiality of sensitive customer and employee data
• Engage in continuous learning to stay current with organizational technologies

Perks & Benefits:

• Generous paid time off, including floating holidays and volunteer days
• Medical, dental, and vision insurance plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Life insurance, accidental death & dismemberment coverage
• Short-term and long-term disability insurance
• Employee discounts and referral programs
• Robust onboarding, ongoing training, and professional development resources
• Employee assistance program to support well-being
• Pet insurance options
• Opportunities for career advancement within a supportive culture

Note:

We are working on behalf of a client.

Direct W2 only EOE.