On-Site IT Operations Specialist: Networks & Systems

Ascend Technologies; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Ascend Technologies seeks an IT Operations Specialist for an on-site role in Conway, Arkansas. The candidate will evaluate, configure, and support server and network monitoring technologies, while maintaining knowledge of customer environments and communicating clearly with stakeholders.

The role emphasizes strong problem-solving skills, 24x7 remediation priorities, and collaboration with Senior Engineering staff.

Qualifications

• High School Diploma or GED equivalent.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Evaluate, configure, and support server and network monitoring technologies.
• Maintain knowledge of customer environments and communicate effectively.
• Monitor and analyze network/server traffic to identify outages and root causes.
• Perform technical analysis and escalate complex issues when needed.
• Collaborate with teams to implement improvements and security measures.
• Document actions according to company policies and procedures.
• Perform basic testing and operational tasks such as patch installation and connectivity testing.

Skills

Communication skills

Verbal communication

Written communication

Education

High School diploma or GED

Bachelor's degree in Information Systems/CS or 1+ years help desk

Tools

MS-900

AZ-900

CompTIA Server+

CompTIA Network+

CompTIA Security+

ITIL 4 Foundation

Job description

Ascend Technologies seeks an IT Operations Specialist for an on-site role in Conway, Arkansas. The candidate will evaluate, configure, and support server and network monitoring technologies, while maintaining knowledge of customer environments and communicating clearly with stakeholders.

The role emphasizes strong problem-solving skills, 24x7 remediation priorities, and collaboration with Senior Engineering staff.