On‑Site IT Operations Manager — Infra & Cloud Lead

Jones Lang LaSalle Incorporated; Spartanburg (SC); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Spartanburg, SC is seeking an experienced IT Operations leader to run day-to-day operations for a growing organization. You will manage infrastructure, servers, storage, VMware, and Microsoft cloud technologies while guiding a 20+ person IT team to deliver reliable, scalable services.

This hands-on role combines leadership with technical execution, acting as escalation point, shaping processes, budgets, and vendor relationships, and collaborating with IT

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
• 7+ years of IT Operations experience with demonstrated success managing teams of 15+ professionals.
• Proven experience with direct people management including performance reviews, career development, and team building.
• Strong technical background with hands-on experience in infrastructure, servers, VMware, cloud technologies, and backup/recovery solutions.
• Working knowledge of Microsoft 365 and system monitoring tools in production environments.
• Demonstrated success implementing operational improvements and leading teams through change in dynamic environments.

Responsibilities

• Lead IT Operations team of 20+ professionals across infrastructure engineering and Tier III support, directly managing day-to-day team operations, staff development, performance management, and workload distribution.
• Providing operational leadership by implementing organizational structures, establishing team communication channels and reporting processes, and executing scalable processes that support departmental growth.
• Managing technical operations including implementation, maintenance, and optimization of servers, storage, VMware, Microsoft cloud technologies, and related infrastructure to ensure system reliability, performance, and availability.
• Supporting the Network Operations Center by coordinating monitoring activities, managing alert responses, facilitating issue resolution, and ensuring adherence to established playbooks and operational procedures.
• Serving as technical escalation point for complex technical issues, working hands-on with engineers on advanced troubleshooting, root cause analysis, and timely incident resolution while maintaining technical currency.
• Managing operational budgets, team scheduling, resource allocation, and vendor relationships while fostering a culture of accountability, collaboration, and continuous improvement across the team.
• Communicating technical status, project updates, and operational metrics to IT leadership and partnering with senior management to align team operations with organizational technology objectives.

Skills

IT Operations leadership

Team management

VMware

Microsoft 365

Cloud technologies

Backup & recovery

NOC operations

Performance reviews

Education

Bachelor's degree in Computer Science or related field

Tools

VMware

Microsoft 365

Azure

Job description

Jones Lang LaSalle Incorporated in Spartanburg, SC is seeking an experienced IT Operations leader to run day-to-day operations for a growing organization. You will manage infrastructure, servers, storage, VMware, and Microsoft cloud technologies while guiding a 20+ person IT team to deliver reliable, scalable services.

This hands-on role combines leadership with technical execution, acting as escalation point, shaping processes, budgets, and vendor relationships, and collaborating with IT