On-Site IT Help Desk Analyst | Windows & AD Support

HARRIS & HARRIS LTD; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401K with match

Company paid Accident and Disability,及

Tuition Reimbursement

Identity theft protection

Flexible spending accounts

Pre-tax commuter benefits

Job summary

Harris & Harris is seeking a Help Desk Analyst to join our Information Technology team in Chicago, IL. The role provides daily desktop, network, and telecom support and requires on-site presence at our office in Downtown Chicago.

Salary ranges from $40,000 to $55,000 annually with additional benefits. Regular hours are 8:00am–5:00pm, with after-hours and weekend shifts as needed. We value friendly, professional, and motivated individuals who can deliver excellent service.

Qualifications

• Minimum of 1 year of experience in a help desk or similar role.
• High School Diploma or Equivalent.
• Experience and knowledge troubleshooting Microsoft Office Suite and Windows.
• Must be able to work on-site in Chicago.

Responsibilities

• Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
• Maintain and update the ticket tracking, asset management and inventory tracking systems.
• Responsible for user setups, moves and system permissions.
• Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.

Skills

Help desk experience

Windows

Microsoft Office

Active Directory

Customer service

Education

High School Diploma or Equivalent

Tools

Windows Server 2003/2008

Active Directory (2003/2008)

Job description

Harris & Harris is seeking a Help Desk Analyst to join our Information Technology team in Chicago, IL. The role provides daily desktop, network, and telecom support and requires on-site presence at our office in Downtown Chicago.

Salary ranges from $40,000 to $55,000 annually with additional benefits. Regular hours are 8:00am–5:00pm, with after-hours and weekend shifts as needed. We value friendly, professional, and motivated individuals who can deliver excellent service.