Help Desk Analyst [Information Technology]

Harris & Harris, Ltd.; Coppell (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurances

401K with matching

Company paid Disability Insurance

Tuition Reimbursement

Paid Time Off and Holidays

Job summary

Harris & Harris, Ltd. is looking for a Help Desk Analyst in Coppell, TX. This position offers a salary range of $40,000 to $55,000 annually and is responsible for providing technical support for desktop systems and peripherals. Candidates must have a minimum of 1 year experience in a help desk role and a high school diploma. Benefits include medical, dental, vision insurance, 401K with matching, and tuition reimbursement. Applicants must be flexible and possess excellent communication skills.

Qualifications

• A minimum of 1 year of experience in a help desk or similar role.
• Experience troubleshooting Microsoft Office and Windows.
• Ability to think outside the box for solutions.

Responsibilities

• Provide technical support for desktop systems and peripherals.
• Install, configure, and resolve hardware/software issues.
• Maintain ticket tracking and inventory management.

Skills

Troubleshooting Microsoft Office Suite

Analytical and problem-solving skills

Excellent verbal and written communication

Prioritization and organization

Education

High School Diploma or Equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Analyst

Salary Range: $40,000.00 To $55,000.00 Annually

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Help Desk Analyst to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

The Help Desk Analyst is responsible for daily support and will perform help desk tasks such as password reset, and unlocking desktops. This position will also work closely with the Network Analyst in providing support to the computer network and telecom systems. In addition, on call after hours and evening/weekend support may be required as needed.

Location: On-Site at Coppell, TX office daily

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $40,000.00 to $55,000.00 annually

Additional Compensation and Benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off, Sick Time, Wellness Days and Paid Holidays
• Additional benefits such as identity theft protection, flexible spending accounts, pre‑tax commuter benefits, and more.

DAY TO DAY

• Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
• Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
• Responsible for user setups, moves and system permissions.
• Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines. Communicates with management if they are unable to meet a deadline.
• Maintain and update the ticket tracking, asset management and inventory tracking systems.
• Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
• Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

WHAT YOU MUST POSSESS

• Must Have:
• Must have experience and knowledge of troubleshooting Microsoft Office MS Word, MS Excel, MS Access, MS Power Point and Outlook.
• A minimum of 1 year of experience in a help desk or similar role
• High School Diploma or Equivalent
• Experience and knowledge troubleshooting Microsoft Office Suite and Windows

Other Required Skills

• Strong ability to prioritize work appropriately, be flexible and be well organized.
• Exceptional analytical and problem‑solving skills.
• Ability to think out of the box and implement smart solutions to ever changing company needs.
• Excellent verbal and written communication skills.

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.