On-Site Intelligence Associate: Data Extraction

ViaPath; Raleigh (NC); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental & Vision

HSA & FSA

Flexible Time Off

Company Holidays

401(k) Plan

Life Insurance

Disability Insurance

EAP

Well-being resources

Resumo da oferta

ViaPath is seeking an Intelligence Associate 1 to join our Raleigh, NC on-site team. This role focuses on transcribing audio from phone-based interactions using proprietary tools to support Corrections Investigations staff in developing actionable intelligence.

The position requires strong written and verbal communication, the ability to learn new software quickly, and attention to detail. Fluency in English is required; Spanish is a plus.

Qualificações

• High School Diploma or GED required; Bachelor's in Criminal Justice preferred.
• 0-1 year of administrative experience; corrections/police experience desired.
• Ability to learn ViaPath and third-party software within six months.
• Strong verbal and written communication skills.
• Fluency in English required; Spanish is a plus.

Responsabilidades

• Transcribe recorded audio from phone interactions using proprietary software.
• Listen to calls and extract data to identify trends within facilities.
• Prepare detailed reports of intelligence findings for the customer.
• Submit requests for call recordings and related data as needed.
• Assist investigations and accompany staff in hearings when required.
• Maintain documentation of processes and data sources.

Conhecimentos

Verbal communication

Written communication

Listening skills

Typing skills

English fluency

Spanish (benefit)

Formação académica

High School Diploma or GED

Bachelor’s degree in Criminal Justice (preferred)

Ferramentas

Microsoft Windows OS

Microsoft Office Suite

Descrição da oferta de emprego

ViaPath is seeking an Intelligence Associate 1 to join our Raleigh, NC on-site team. This role focuses on transcribing audio from phone-based interactions using proprietary tools to support Corrections Investigations staff in developing actionable intelligence.

The position requires strong written and verbal communication, the ability to learn new software quickly, and attention to detail. Fluency in English is required; Spanish is a plus.