Intelligence Associate

ViaPath; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA & FSA

Flexible Time Off

Company Holidays

401(k) Plan

Life Insurance

Disability Insurance

EAP

Well-being resources

Job summary

ViaPath is seeking an Intelligence Associate 1 to join our Raleigh, NC on-site team. This role focuses on transcribing audio from phone-based interactions using proprietary tools to support Corrections Investigations staff in developing actionable intelligence.

The position requires strong written and verbal communication, the ability to learn new software quickly, and attention to detail. Fluency in English is required; Spanish is a plus.

Qualifications

• High School Diploma or GED required; Bachelor's in Criminal Justice preferred.
• 0-1 year of administrative experience; corrections/police experience desired.
• Ability to learn ViaPath and third-party software within six months.
• Strong verbal and written communication skills.
• Fluency in English required; Spanish is a plus.

Responsibilities

• Transcribe recorded audio from phone interactions using proprietary software.
• Listen to calls and extract data to identify trends within facilities.
• Prepare detailed reports of intelligence findings for the customer.
• Submit requests for call recordings and related data as needed.
• Assist investigations and accompany staff in hearings when required.
• Maintain documentation of processes and data sources.

Skills

Verbal communication

Written communication

Listening skills

Typing skills

English fluency

Spanish (benefit)

Education

High School Diploma or GED

Bachelor’s degree in Criminal Justice (preferred)

Tools

Microsoft Windows OS

Microsoft Office Suite

Job description

Overview

ViaPath is currently seeking an Intelligence Associate 1 to join our team in Raleigh, NC. The position will be based at the customer site. The responsibility of the Intelligence Associate 1 will be to transcribe recorded audio from phone-based interactions using proprietary software tools. The selected candidate will have the opportunity to utilize training and experience to assist Corrections Investigations staff in the development of actionable intelligence within the facilities supported.

This position will be located on site at the customer's facility in Raleigh, NC.

Responsibilities

• Listen to calls to extract data to help identify trends within the facilities
• Collects and compiles data
• Assist facility staff with investigations by utilizing specialized software
• Establish a fundamental understanding of the facility’s operation to include policies and procedures, and data sources available for analysis
• Proactively assist in helping the customer to accomplish objectives and mission
• Submit detailed reports to customer regarding intelligence findings
• Fulfill requests for all call recordings or other related data as authorized and requested
• Participation in court or other administrative related hearings as needed

Qualifications

• High School Diploma or General Educational Development (GED) diploma required; Bachelor’s degree in Criminal Justice is preferred
• 0-1 year of related administrative experience required; Corrections/Police experience desired
• Ability to develop a fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures
• Excellent verbal and written communication skills
• Excellent listening skills
• Ability to transcribe information; strong typing skills
• Prepared to testify in court or other administrative related hearings as needed
• Proficient in Microsoft Windows OS and Microsoft Suite
• Ability to learn ViaPath and third-party software applications within the first six months of hire
• Ability to work in a fast-paced environment and meet competing deadlines
• Strong problem-solving skills with an interest and ability to conduct analysis and report on findings
• Fluency (written and verbal) in English is required; Additional fluency (written and verbal) in Spanish is preferred

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.