Insurance Customer Service & Sales Rep - Liberty, MO

American Family Insurance; Liberty (MO); On-site; USD 24,000 - 38,000; Full time

Job summary

American Family Insurance in Liberty, MO is seeking a part-time or full-time Customer Service & Sales Representative to handle inquiries, assist customers with insurance policies, and identify opportunities to offer additional products and services.

You will process policy changes, manage customer accounts, respond to claims inquiries, and support sales initiatives to meet team goals while delivering friendly, helpful service that reinforces trust with policyholders.

Qualifications

• Strong interpersonal and communication skills for customer service.
• Ability to identify customer needs and upsell suitable products.
• Experience managing customer accounts and processing policy changes.
• Familiarity with CRM systems and documentation/reporting tools.
• Self-motivation and ability to collaborate in a team.
• Insurance industry knowledge or license or plan to obtain within 30 days.

Responsibilities

• Provide exceptional customer service by handling inquiries.
• Assist customers with insurance policies and coverages.
• Identify opportunities to offer additional products and services.
• Process policy changes and update customer accounts.
• Respond to claims inquiries and provide timely support.
• Support sales initiatives to meet team goals.
• Collaborate with teammates to ensure customer needs are met efficiently.

Skills

Customer Service

Communication

Sales

Relationship Management

Administrative Skills

Insurance Knowledge

CRM Tools

Education

High school diploma or GED

Property / Casualty Insurance License

Tools

CRM Tools

Job description

American Family Insurance in Liberty, MO is seeking a part-time or full-time Customer Service & Sales Representative to handle inquiries, assist customers with insurance policies, and identify opportunities to offer additional products and services.

You will process policy changes, manage customer accounts, respond to claims inquiries, and support sales initiatives to meet team goals while delivering friendly, helpful service that reinforces trust with policyholders.