On-Site Inside Sales Pro – Industrial Flow Control

Smiths Group; Baton Rouge (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

John Crane LLC, part of Smiths Group, seeks an Inside Sales Representative to drive internal sales execution and support across engineering, sales, and commercial teams. Position emphasizes cross-sell/up-sell development and effective customer liaison.

The role requires on-site presence, strong pricing and contract review proficiency, and collaboration with multiple internal teams to ensure timely quotes and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Associates degree or 5 years relevant experience.
• Minimum 4 years of customer service experience.
• Effective interpersonal and written communication skills.
• Multi-channel communication via team, phone and email.
• Accurate data entry of customer orders.
• Self-starter with minimal supervision.
• MS Office and ERP systems proficiency.
• Experience in a global company is a bonus.
• Team-oriented environment capability.

Responsibilities

• Performs Level 1 Internal Sales responsibilities to a high standard.
• Onboarding, training, and ongoing support for Level 1 staff.
• Coordinate discount approvals per DOA process.
• Identify cross-sell and up-sell opportunities.
• Create and manage iProjects as primary between Engineering, Sales, and Aftermarket.
• Respond to Orderbook requests and update customers.

Skills

Customer service

Communication

Data entry

MS Office

ERP systems

Teamwork

Education

High school diploma

Associates degree / 5 years experience

Tools

PriceFX

CRM system

Job description

John Crane LLC, part of Smiths Group, seeks an Inside Sales Representative to drive internal sales execution and support across engineering, sales, and commercial teams. Position emphasizes cross-sell/up-sell development and effective customer liaison.

The role requires on-site presence, strong pricing and contract review proficiency, and collaboration with multiple internal teams to ensure timely quotes and customer satisfaction.