Health Benefits Client Services Specialist

Florida Blue Group; Port Saint Lucie (FL); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Job summary

Florida Blue seeks an on-site customer service representative to support a major account at the client's premises. You will handle claims and enrollment, address service issues, and collaborate with the Account Coordinator to resolve processes and communicate promptly.

The role requires 3+ years in health care/service and strong communication. Expect potential involvement in Open Enrollment meetings and preparing educational materials while maintaining professional relationships with the client.

Qualifications

• 3+ years related work experience in health care, service, marketing or sales with knowledge of health insurance designs.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Solid knowledge of RBMS system and related processes.
• Strong product knowledge in health insurance.
• Experience in claims processing.
• Familiarity with BCBSF procedures and policies.
• Strong organizational skills.
• Strong interpersonal skills with ability to build relationships.
• Ability to make decisions.
• May be required to conduct open enrollment presentations.

Responsibilities

• Provides ongoing customer support with claims and enrollment.
• Applies Marketing & Sales team insights to ongoing service issues and renewal risks.
• Collaborates with Account Coordinator to resolve policies and procedures and ensure timely communication.
• Maintains a positive professional relationship with the group and their employees.
• All duties are intertwined with delivering quality customer service and trust-building.
• May perform education or resolution tasks related to claims or SPD updates.
• Develops reports and tracking systems for accounts and sales teams to improve satisfaction.
• Can conduct Open Enrollment Meetings.

Skills

Communication

Customer Service

Health Insurance

Sales Experience

Presentation Skills

Decision Making

Education

High School Diploma

Tools

RBMS

Job description

Florida Blue seeks an on-site customer service representative to support a major account at the client's premises. You will handle claims and enrollment, address service issues, and collaborate with the Account Coordinator to resolve processes and communicate promptly.

The role requires 3+ years in health care/service and strong communication. Expect potential involvement in Open Enrollment meetings and preparing educational materials while maintaining professional relationships with the client.