On-Site Financial Management Technician – Pay & Travel

MDW Associates, LLC; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Job summary

MDW Associates, LLC seeks a Financial Management Technician to provide front-line financial customer service, case management, and pay/inquiry resolution for military, civilian, and other customers in the National Capital Region and worldwide.

This on-site role at Joint Base Anacostia-Bolling requires meticulous data entry, proper handling of sensitive information, and ability to work with various pay systems.

Qualifications

• Good legal standing and ability to access a military installation.
• Real ID-compliant identification.
• Ability to maintain access to required financial management systems.
• Strong planning, organization, communication, typing, accurate data entry, attention to detail, confidentiality, thoroughness, decision-making, independence, analysis, and ability to work under pressure.
• Ability to work professionally with military, civilian, and contractor personnel.
• Ability to research and apply financial regulations, policies, procedures, and customer service guidance.
• Ability to maintain accurate trackers, case documentation, source documents, and records.
• Ability to work on-site at JBAB and/or the Pentagon Operating Location.

Responsibilities

• Provide professional, timely, and accurate financial customer service to military, civilian, and Government customers.
• Create, update, document, elevate, and track customer cases and inquiries through applicable financial management systems.
• Maintain a daily customer service electronic tracker and complete follow-up actions within established timeframes.
• Conduct independent research using applicable regulations, continuity materials, and instructions to resolve customer inquiries.
• Maintain required financial management system access.
• Perform accurate data entry and ensure customer resolutions are complete, accurate, and well documented.
• Follow CUI, Privacy Act, records management, and source document handling requirements.

Skills

Active Secret Clearance

Data entry

Customer service

Regulatory research

Privacy act compliance

Documentation

Communication

Independence

Education

High school degree + 5 years experience

Bachelor’s degree + 1 year experience

Job description

MDW Associates, LLC seeks a Financial Management Technician to provide front-line financial customer service, case management, and pay/inquiry resolution for military, civilian, and other customers in the National Capital Region and worldwide.

This on-site role at Joint Base Anacostia-Bolling requires meticulous data entry, proper handling of sensitive information, and ability to work with various pay systems.