On-Site Technician

TKC Holdings, Inc.; Shreveport (LA); On-site; USD 60,174,000 - 71,635,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement

Life Insurance

Disability Insurance

Voluntary Benefits

Job summary

TKC Holdings, Inc. is seeking an On-Site Technician to be the primary contact for facility system inquiries, track inmate grievances, and manage repairs of telephone sets.

The position involves coordinating site visits, generating reports, and assisting security and investigative staff. Ideal candidates have a high school diploma or GED, strong customer service experience, and 3+ years in a high-tech environment focusing on hardware, software, and networking.

Qualifications

• High school diploma or GED, or equivalent combo of education and experience.
• Customer service experience required.
• 3+ years in a high-tech environment focusing on computer hardware, software, and networking.
• May require overtime and non-standard schedules, including evenings or nights.

Responsibilities

• Track and manage inmate inquiries, grievances, complaints, and responses.
• Add and maintain PIN investigations.
• Assist facility investigative personnel with reporting needs and tasks.
• Coordinate planned site visits and material deliveries through security.
• Generate reports to meet facility requirements; assist with training.
• Provide weekly updates on phone system status and repairs.
• Repair or replace broken telephone sets; troubleshoot with tech support.
• Create trouble tickets and track repair/equipment requests.
• Maintain inventory of tablet/onsite equipment and ensure timely resolutions.

Skills

Customer Service

Hardware Maintenance

Software Management

Networking

High Tech Experience

Education

HS Diploma/GED

Job description

Wage Rate

$21.00-25.00/hour

Overview

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position

The On-Site Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

• Track and manage inmate inquiries (grievances), complaints and responses
• Add and maintain PIN Number Investigations
• Assist facility investigative personnel with reporting needs & tasks
• Coordinate planned site visits and materials delivery through facility security
• Report generation to meet facility requirements
• Report generation assistance and limited training to new facility personnel
• Provide weekly update of phone system status, repairs made, open items
• Repair or replace broken telephone sets
• Assist technical support with system troubleshooting
• Complete RMA forms and track/ship tablets for replacement
• Use the software to troubleshoot and provide reports when needed
• Retrieve defective tablet/s and distribute spare equipment as needed
• Create trouble tickets and track repair/equipment requests
• Research and respond to complaints in established timelines so that problems are resolved in a timely manner
• Maintain ongoing tablet/onsite equipment inventory
• Must work (5) days a week, (8) hours a day inside correctional facility
• Other duties as assigned

What You'll Need

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Position can require overtime, non-standard schedules and evening or night shifts.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug‑free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108