On-Site Field Support Technician

TKC Holdings, Inc.; Atlanta (GA); On-site; USD 36,000 - 41,000; Full time

Job summary

TKC Holdings, Inc. is seeking a Field Technician to walk facilities and repair or replace components on a suite of custom configured network devices in support of multi-year state and county contracts.

You will install at new sites, assemble network equipment for the inmate phone system, and perform related duties as required by the business. Strong troubleshooting, travel within assigned region, and good communication are essential.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school or 6 months to 1 year related experience.
• Must have T-1 and analog circuit repair knowledge.
• Strong knowledge of multiple network disciplines and diagnostics.
• Ability to build good relationships with facility personnel.
• Experience maintaining inmate phone systems at correctional facilities.
• Willingness to travel across an assigned region.
• Excellent written and verbal skills; professional customer interactions.

Responsibilities

• Walk-through facilities to repair or replace components on network devices for inmate phone systems.
• Perform installations at new sites and assemble network equipment for contracts.
• Handle other duties as required by the business.

Skills

T-1 knowledge

Network diagnostics

Verbal & written comms

Travel readiness

Team orientation

Education

Associate's degree or equivalent

Tools

Network devices

Job description

Wage Rate

$26.44-29.81/hour

Overview

TKC Holdings, Inc.-comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group,ICSolutions (ICS)has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position

The Field Tech will perform a walk-through of the facility to repair or replace any components on a suite of custom configured network devices in support of multi-year state and county contracts. Field Techs perform installations at the new site. This requires putting together a significant amount of network equipment for the inmate phone system and associated add on components in support of the contract. Other duties as determined by the needs of the business.

What You'll Need

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Must have T-1 and analog circuit repair knowledge.
• Must have excellent working knowledge of multiple network disciplines and perform advanced network diagnostics to isolate and troubleshoot issues.
• Must be able to develop good working relationships with facility personnel.
• Service and maintain inmate phone systems at correctional facilities within an assigned region.
• Ability to travel throughout assigned territory as needed.
• Excellent written and verbal skills.
• Strong team oriented business skill.
• Professional attitude in dealing with customers.

Benefits

We care about our employees and offer benefits that support your health, finances, and career growth.

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Paid Training
• Career Advancement Opportunities
• Life Insurance & AD&D Coverage
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Critical Illness, Accident Coverage, and more.

EEO Statement

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here:https://tkcholdings.com/privacy-policy-108

Work Location

On-Site