On-Site Field Service Technician: Heat Exchanger Pro

WCR Inc; Macon (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

WCR Inc is seeking a Field Service Technician to provide on-site technical support, maintenance, and repair for plate heat exchangers (PHE). The role requires diagnosing and repairing plates and gaskets, with emphasis on safety and ensuring customer satisfaction.

The position involves travel to customer sites, independent problem solving, and documentation of service activities, while collaborating with teams and maintaining equipment reliability across models.

Qualifications

• High school diploma or equivalent required.
• Strong knowledge of heating system components, controls, and troubleshooting techniques.
• Excellent mechanical aptitude and problem-solving skills.
• Familiarity with hydraulic/pneumatic tooling and related industry tools and equipment.
• Ability to read and interpret diagrams, schematics, and technical manuals.
• Must have basic aptitude and be comfortable with math and calculations.
• Customer-focused mindset with exceptional communication and interpersonal skills.
• Valid driver's license and clean driving record.
• Ability and willingness to travel to various work sites in area of responsibility at any time.
• Ability to work independently and as part of a team, with a flexible schedule to accommodate customer needs.

Responsibilities

• Perform onsite troubleshooting, diagnosis, installing, adjusting and repairing leaks, plates, and gaskets for all makes and models of plate heat exchangers (PHE), and other related equipment.
• Perform routine maintenance tasks, including cleaning, lubricating, adjusting, pressure washing, dye testing, and gasketing plates to ensure optimal performance and efficiency.
• Replace or repair defective parts, components, or wiring as needed to restore heating systems to proper working condition.
• Test heating systems to ensure they meet performance standards and safety regulations.
• Provide technical assistance and guidance to customers on how to operate and maintain their heat exchanger equipment effectively.
• Respond to work order requests in a timely fashion; participate in on-call for after-hour service and holiday hours as required.
• Proper management of non-hazardous and hazardous waste as needed according to training level.
• Document all service and repair activities, including parts used, labor hours, and diagnostic findings, accurately and thoroughly.
• Communicate effectively with customers to explain repair options, provide cost estimates, and answer any questions or concerns.
• Adhere to company safety policies and procedures at all times to ensure a safe working environment for self and others.
• Stay knowledgeable of current trends, technologies, and best practices through ongoing training and professional development.
• Travel as needed to support job requirements and fulfill project needs.
• Administrative responsibilities including managing travel records
• Timely record keeping and receipt management
• Keep up to date on all assigned training.
• Maintain valid Driver’s license and clean driving record. Passport may be needed.
• OSHA 10 Certification and First Aid & CPR.
• All other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Reading schematics

Customer service

Communication

Travel willingness

Teamwork

Math & calculations

Education

High school diploma or equivalent

Tools

Hydraulic tooling

Pneumatic tooling

Industrial testing equipment

Technical manuals reading

Job description

WCR Inc is seeking a Field Service Technician to provide on-site technical support, maintenance, and repair for plate heat exchangers (PHE). The role requires diagnosing and repairing plates and gaskets, with emphasis on safety and ensuring customer satisfaction.

The position involves travel to customer sites, independent problem solving, and documentation of service activities, while collaborating with teams and maintaining equipment reliability across models.