On-Site Field Service Engineer I: SEM/TEM Equipment

ThermoFisher Scientific; Boise (ID); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Transportation support

Company phone

Company laptop

Bonus

401k

Healthcare

Employee assistance program

Job summary

Thermo Fisher Scientific in Boise, Idaho seeks a Field Service Engineer I to install, service, and repair advanced microscopy systems on-site. The role supports on-site maintenance, troubleshooting, and customer training, with travel 0–25% to customer sites.

Ideal candidates have an associate degree in electronics/engineering or 1+ years of relevant experience, strong English skills, and the ability to work independently in labs and customer environments.

Qualifications

• Required to read, write, and speak English fluently.

Responsibilities

• Assist/conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Assist on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive relationships with customers, system users and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide input in updating system documentation.
• Provide feedback for reports identifying unique system problems.
• Align with application scientists to collaborate on solutions for users’ challenges.

Skills

English fluency

Troubleshooting

Customer service

Travel readiness

Education

Associate degree in electronics/engineering

Tools

SEM

TEM

FIB

Prober

Job description

Thermo Fisher Scientific in Boise, Idaho seeks a Field Service Engineer I to install, service, and repair advanced microscopy systems on-site. The role supports on-site maintenance, troubleshooting, and customer training, with travel 0–25% to customer sites.

Ideal candidates have an associate degree in electronics/engineering or 1+ years of relevant experience, strong English skills, and the ability to work independently in labs and customer environments.