On-Site Field Order Verification Pro

ADP, Inc.; Johns Island (SC); On-site; USD 50,000 - 61,000; Full time

Job summary

Pella Windows and Doors of the Carolinas is seeking a Field OV Specialist in Johns Island, SC. The role focuses on the timely order verification process for replacement orders, gathering correct site and product requirements, and clearly communicating installation steps to customers.

You will work with sales and installation teams to ensure on-time, accurate fulfillment, perform site inspections for issues, and help maintain 100% customer satisfaction.

Qualifications

• 1-2 years of related education/ experience, particularly in the area of building materials or construction
• High School graduate required

Responsibilities

• Fully knowledgeable on all aspects of the Order Verification Process.
• Responsible for timely execution of the Order Verification process.
• Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her.
• Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process.
• Must have knowledge and experience to take and record accurate measurements.
• Performs job site inspections to assess home for water intrusion, rot, mold, and other issues.
• Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues.
• Provides documentation and photos when applicable to assist installation teams.
• Responsible for controlling cost of projects and recoveries.
• Works with both the sales team and installers to ensure seamless order fulfillment.
• Visits job sites to determine if the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager.
• Ensures that prescribed job site safety rules are always followed during the order verification process.
• Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner.
• Demonstrates a personal commitment to the highest quality of work.
• Must have a valid driver's license and be in compliance with company Fleet Safety Policy
• Maintains assigned company vehicle
• Also will need to do tasks assigned by Management
• Strong construction knowledge
• Interpersonal skills
• Communication skills: written, verbal and listening
• Good time management and organizational skills
• Adaptability to daily changing situations
• Ability to multi-task
• Reasoning Abilities: Ability to solve practical and arithmetic problems
• Mathematical Skills: ability to perform calculations and read a ruler

Skills

Construction knowledge

Interpersonal skills

Communication skills

Time management

Adaptability

Multi-task

Reasoning abilities

Mathematical skills

Education

High School graduate

1-2 years related education/experience

Job description

Pella Windows and Doors of the Carolinas is seeking a Field OV Specialist in Johns Island, SC. The role focuses on the timely order verification process for replacement orders, gathering correct site and product requirements, and clearly communicating installation steps to customers.

You will work with sales and installation teams to ensure on-time, accurate fulfillment, perform site inspections for issues, and help maintain 100% customer satisfaction.