On-Site Federal Service Desk Specialist

Chugach Alaska Corporation; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Chugach Government Solutions seeks a Customer Service Specialist to provide information and solutions for product/service inquiries and customer complaints at MacDill AFB, Florida. The role handles service maintenance requests, billing tasks, and records management in a fast-paced environment.

Qualified candidates will have a high school diploma, 3+ years in work management, and be able to obtain necessary government credentials, including DBIDS access.

Qualifications

• High School diploma or equivalent.
• Experience using Microsoft Office applications and work management software (i.e. NexGen IT or equivalent).
• Minimum of three years of experience in work management process in an operations/maintenance work management environment as well as identifying and coordinating emergency and unscheduled responses within established guidelines.
• Ability to acquire and maintain government identification/common access card.
• Ability to deal with a variety of people in a professional, courteous manner in diversified situations.
• Valid state Driver’s License with acceptable driving record pertinent to the position.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• U.S. Citizenship.
• Ability to obtain access to U.S. Government Installations through the Defense Biometric Identification System (DBIDS).
• Ability to obtain Government credentials that may be required.

Responsibilities

• Accesses databases to retrieve, record information for Service Maintenance Requests and Customer Service Inquiries.
• Responds to Urgent/Emergency Service Maintenance Requests and routes for action.
• Creates work tasks for Service Maintenance Requests.
• Calculates charges and processing billing or payments for reimbursable customers.
• Processes customer Service Maintenance Requests, handling duplicates and proper routing for action.
• Keeps records of customer interactions and updates customer account information.
• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through various communication technologies.

Skills

Customer Service

MS Office

Work Management Software

Communication

Billing/Accounts

Education

High School diploma or equivalent

Tools

NexGen IT

Job description

Chugach Government Solutions seeks a Customer Service Specialist to provide information and solutions for product/service inquiries and customer complaints at MacDill AFB, Florida. The role handles service maintenance requests, billing tasks, and records management in a fast-paced environment.

Qualified candidates will have a high school diploma, 3+ years in work management, and be able to obtain necessary government credentials, including DBIDS access.