On-Site Customer Support & Operations Specialist

Chugach Government Solutions, LLC; Tampa (FL); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Chugach Government Solutions, LLC is seeking a Customer Service Specialist for an on-site role at MacDill AFB, Florida. The position handles inquiries, information provision, and service requests related to products and services, ensuring accurate routing and documentation.

Applicants should have a high school diploma, 3+ years in work management, and the ability to obtain government credentials and pass background checks.

Competenze

• Must have a high school diploma or equivalent with strong Microsoft Office skills.
• Minimum of three years in work management/operations with emergency coordination experience.
• Ability to obtain and maintain government ID/CAC and pass background checks.

Mansioni

• Accesses databases to retrieve and record information for service requests and inquiries.
• Responds to urgent service maintenance requests and routes for action.
• Creates work tasks for service maintenance and processes billing for reimbursable customers.
• Maintains records of customer interactions and updates accounts.

Conoscenze

Microsoft Office

Work Management

Customer Service

Communication

DBIDS access

Formazione

High School Diploma

Strumenti

NexGen IT

Descrizione del lavoro

Chugach Government Solutions, LLC is seeking a Customer Service Specialist for an on-site role at MacDill AFB, Florida. The position handles inquiries, information provision, and service requests related to products and services, ensuring accurate routing and documentation.

Applicants should have a high school diploma, 3+ years in work management, and the ability to obtain government credentials and pass background checks.