On-Site End User Support Technician (Mid)

CACI International; Arlington (TX); On-site; USD 60,000 - 122,000; Full time

Job summary

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer network systems, handling installations, testing, and troubleshooting of end-user devices and peripherals.

The role requires strong analytical and problem-solving skills, experience with Active Directory/Intune and ITSM tools, and the ability to work with federal contracts.

Qualifications

• Requires High School diploma and minimum six years’ relevant experience.
• Minimum of 2 years supporting a federal contract.
• Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.
• Proven analytical and problem-solving abilities.
• Ability to conduct research into PC and software issues and products as required.
• Experience with Active Directory/Intune.
• Experience working in an ITSM such as Remedy or ServiceNow.
• Ability to obtain a DHS HQ EOD.
• Ability to escalate issues appropriately to leadership.

Responsibilities

• Collaborates with customer/company and colleagues to gain understanding of issues to be resolved.
• Effectively manages time to respond to service calls in a timely fashion.
• Completes intermediate installations and perform system test procedures; troubleshoots and resolves issues not solvable remotely.
• Provide surge support to other teams during surge periods.
• Performs smaller scale moves, adds, or changes of client equipment as needed.
• Prepares for on-site installations by reviewing site requirements.
• Obtains software and reviews relevant documentation prior to visiting customer sites.
• Provides technical support for end-user hardware, software, peripherals, and wireless technologies.
• Documents changes in ServiceNow to keep asset and configuration information up to date.
• Executes and maintains IT asset inventory information and performs ad hoc inventories.
• Implements software and hardware solutions; integrates with the customer’s network and equipment.
• Troubleshoots and resolves technical issues as they occur.
• Provides basic system administration training to technical users.

Skills

Analytical thinking

Problem solving

Researching PC issues

Education

High School diploma

Tools

Active Directory

Intune

ServiceNow

Remedy

Job description

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer network systems, handling installations, testing, and troubleshooting of end-user devices and peripherals.

The role requires strong analytical and problem-solving skills, experience with Active Directory/Intune and ITSM tools, and the ability to work with federal contracts.