On-Site Eligibility & Benefits Specialist

State of Arizona; Parker (AZ); Vor Ort; USD 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

Retirement plan

Zusammenfassung

The Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 for its Parker DOTS location to help Arizonans thrive by interpreting and applying established policies to resolve inquiries in person.

Under minimal supervision, you will determine customers' needs for programs such as Nutrition Assistance, TANF and Medical Assistance, handling data entry, document uploads and case status updates in a fast-paced, on-site setting.

Qualifikationen

• Experience in a direct contact, customer service environment.
• Strong written and spoken English communication.
• Ability to navigate multiple computer systems and perform data entry.
• Ability to learn and apply program rules, policies and procedures.

Aufgaben

• Assist customers in face-to-face setting while reviewing and entering information in computer systems.
• Determine steps following standard work to place customers in workflow or provide assistance.
• Provide guidance on self-service options.
• Handle interactions with irate or hostile customers professionally.
• Provide case status updates to customers.
• Assist customers in uploading documents to their online account.
• Submit changes and information received from customers.
• Issue EBT Cards following established policy and procedures.
• Conduct a range of eligibility-related customer service functions including research and policy analysis to resolve issues.
• Data entry of emailed applications.
• Maintain the DOTS email mailbox and log incoming information.

Kenntnisse

Customer service

Communication

Data entry

English proficiency

Jobbeschreibung

The Arizona Department of Economic Security (DES) seeks a Customer Service Representative 3 for its Parker DOTS location to help Arizonans thrive by interpreting and applying established policies to resolve inquiries in person.

Under minimal supervision, you will determine customers' needs for programs such as Nutrition Assistance, TANF and Medical Assistance, handling data entry, document uploads and case status updates in a fast-paced, on-site setting.