ON-SITE EHR Support Analyst

MCHC Health Centers; Ukiah (CA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO and 9 Paid Holidays

Life Insurance

401(k) with up to 4% Employer Match

Flexible Spending Account (FSA)

Job summary

Mendocino Community Health Centers is seeking an EHR Support Analyst to deliver hands-on Epic assistance to clinical staff and providers on site, ensuring smooth workflows and timely issue resolution.

You will train users, optimize Epic workflows, and partner with OCHIN to implement new features, maintaining configurations and contributing to a culture of excellent customer service.

Qualifications

• Epic or comparable EHR experience.
• Experience training end-users on Epic workflows.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and webinar tools.

Responsibilities

• Provide daily Epic support to clinical staff, providers, and patient care teams through troubleshooting and hands-on assistance.
• Investigate Epic application and workflow issues and follow through to resolution with OCHIN Help Desk when needed.
• Train and support new employees and providers on Epic workflows, coordinating system access and go-live support.
• Deliver ongoing competency training for existing Epic users via coaching, workshops, and webinars.
• Maintain MCHC-specific Epic configurations and system setup.

Skills

Epic knowledge

Workflow optimization

Communication

Training

Customer service

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Microsoft Office

Webinar platforms

Job description

Description

This is a FULLY ON-SITE position and is NOT eligible for remote or hybrid work. Regular in-person collaboration with clinical teams is essential to the success of this position.

At Mendocino Community Health Centers (MCHC), we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference.

About the Role

The EHR Support Analyst provides hands-on Epic support, training, troubleshooting, and workflow guidance across MCHC. In this role, you'll work closely with staff, providers, leadership, and OCHIN to resolve issues, introduce new functionality, and help users get the most out of Epic.

This is a great opportunity for someone who combines strong Epic knowledge with excellent communication, customer service, and training skills. You'll be successful in this role if you're approachable, solution-focused, comfortable working in a fast-paced environment, and enjoy helping others become more confident and efficient with technology.

What You'll Do

• Provide daily Epic support to clinical staff, providers, and patient care teams through troubleshooting, coaching, and hands-on assistance.
• Investigate Epic application, workflow, and equipment issues and follow them through to resolution, partnering with the OCHIN Help Desk when needed.
• Train and support new employees and providers on Epic workflows, including coordinating system access and providing go-live support.
• Provide ongoing competency and efficiency training for existing Epic users through one-on-one coaching, workshops, webinars, and other learning opportunities.
• Maintain MCHC-specific Epic configurations, including preference lists, SmartPhrases, Provider Master Files, and other system setup.

What We're Looking For

• Strong working knowledge of Epic or a comparable Electronic Health Record (EHR) system.
• Experience supporting, troubleshooting, or optimizing clinical and operational workflows.
• Ability to clearly communicate technical information to users with varying levels of experience.
• Strong training and presentation skills, including the ability to lead end-user training.
• Excellent problem-solving, organization, and customer service skills.

We Offer a Cadillac Benefits Package

• Medical, Dental, and Vision Insurance
• Paid Time off (PTO) and 9 Paid Holidays
• Life Insurance
• 401(k) with up to 4% Employer Match
• Flexible Spending Account (FSA)

Requirements

• High school diploma or GED.
• Minimum two (2) years of EHR experience.

Preferred Qualifications

• Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance.
• Experience facilitating trainings, workshops, or group presentations.
• Associate's degree or equivalent experience.
• Outpatient clinical background (e.g., Medical Assistant or LVN).
• Proficiency in Microsoft Office and webinar/virtual platforms.