On-Site E‑Commerce & Customer Experience Manager

Eccalon, LLC; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Epoch Sports is seeking an E-Commerce & Customer Experience Manager to lead the online storefront and customer journey, overseeing store operations, campaigns, and customer support on-site. You’ll optimize product listings, drops, and site performance while building strong customer relationships in a fast-moving sports environment.

Ideal candidates have 2–4 years in e-commerce/DTC, proficiency with Shopify Plus, Google Analytics, and Gorgias, plus excellent written communication and data-driven

Qualifications

• 2–4 years of experience in an e-commerce or DTC brand.
• Proficiency with Shopify Plus, Google Analytics, and Gorgias (or comparable customer support platform).
• Strong written communication skills and an instinct for customer tone and messaging.
• Ability to analyze data, identify trends, and implement site optimizations.
• Comfortable working cross-functionally in a fast-paced, startup-like environment.
• Organized, adaptable, and self-motivated with an entrepreneurial mindset.
• Passion for sports, athletics, and performance gear a strong plus.

Responsibilities

• E-Commerce Operations (60%): Oversee the Epoch Sports Shopify Plus store, including product uploads, pricing updates, product categorization, collections, and metadata.
• Monitor and improve website performance, UX, and conversion rates.
• Coordinate seasonal product drops, campaign pages, sales promotions, and restocks with marketing and creative teams.
• Ensure on-site branding, product imagery, and copy reflect current marketing strategy and tone.
• Track performance KPIs: conversion rate, bounce rate, AOV, UPT, return rate, and site speed.
• Collaborate with fulfillment and warehouse teams to ensure accurate inventory flow and timely shipping.
• Manage integrations and tools such as Klaviyo, Gorgias, Google Analytics, Meta Ads, and post-purchase flows.

Skills

Strong written communication

Data analysis

Cross-functional collaboration

Tools

Shopify Plus

Google Analytics

Gorgias

Job description

Epoch Sports is seeking an E-Commerce & Customer Experience Manager to lead the online storefront and customer journey, overseeing store operations, campaigns, and customer support on-site. You’ll optimize product listings, drops, and site performance while building strong customer relationships in a fast-moving sports environment.

Ideal candidates have 2–4 years in e-commerce/DTC, proficiency with Shopify Plus, Google Analytics, and Gorgias, plus excellent written communication and data-driven