On-Site Data Center Technician: Critical Ops I

QTS Data Centers; Cedar Rapids (IA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligibility

Paid time off

Stock Purchase Plan

Paid holidays

Tuition assistance

Parental leave

Job summary

QTS Data Centers in Cedar Rapids, IA, seeks a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical equipment inside our 24/7 data center. You will monitor operations, perform routine tests, and assist customers on the data center floor, in person and by phone.

This on-site role requires teamwork, a technical background, and the ability to follow standard procedures.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

MS Office Suite

Customer focus

Teamwork

Education

Technical training / military training / workplace equivalency

Job description

QTS Data Centers in Cedar Rapids, IA, seeks a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical equipment inside our 24/7 data center. You will monitor operations, perform routine tests, and assist customers on the data center floor, in person and by phone.

This on-site role requires teamwork, a technical background, and the ability to follow standard procedures.