Healthcare Call Center Customer Service Representative

Maximus; Manchester (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus in the United States is seeking a Customer Service Representative to support healthcare-related government programs. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Experience handling inbound calls in a customer service role.
• Strong communication and listening skills.
• Demonstrated ability to document interactions accurately and adhere to guidelines.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Explain eligibility, benefits and enrollment questions clearly.
• Document interactions accurately in our systems.
• Follow compliance and protect sensitive information.
• Collaborate with the team; participate in training and coaching.

Skills

Inbound customer calls

Effective communication

Empathy and patience

Data entry and documentation

Compliance awareness

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.