On-Site Customer Service & Order Coordinator

Nefab; Newark (CA); On-site; USD 71,000 - 80,000; Full time

Job summary

Nefab West Packaging in Newark, CA is seeking a Customer Service Representative to join our on-site team. You will manage customer orders, coordinate with Sales, Production, and Logistics, and ensure timely, accurate service while maintaining strong relationships.

This role requires 1–3 years in customer service, familiarity with ERP systems, and proficiency in MS Office. English is required; Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or coursework in business, supply chain, or related field preferred.

Responsibilities

• Act as the primary customer contact for order status, deliveries, pricing, and general inquiries.
• Accurately enter, manage, and track customer orders in ERP and related systems.
• Coordinate with Sales, Production, Supply Chain, and Logistics to ensure on‑time and complete order fulfillment.
• Proactively communicate order confirmations, shipment updates, delays, or changes.
• Resolve customer issues, discrepancies, and complaints promptly and professionally.
• Prepare quotes, order acknowledgements, credits, returns, and supporting documentation.
• Maintain accurate customer records, pricing data, and contractual information.
• Support billing and account inquiries in coordination with Finance.
• Ensure compliance with company policies, quality standards, and internal procedures.
• Identify opportunities to improve customer service processes and efficiency.
• Perform additional duties as assigned to support business needs.

Skills

Customer focus

Communication

Problem solving

Attention to detail

Multitasking

Team collaboration

MS Office

Order processing basics

Education

High school diploma

Associate degree or coursework in business/supply chain

Tools

ERP systems

MS Office

Job description

Nefab West Packaging in Newark, CA is seeking a Customer Service Representative to join our on-site team. You will manage customer orders, coordinate with Sales, Production, and Logistics, and ensure timely, accurate service while maintaining strong relationships.

This role requires 1–3 years in customer service, familiarity with ERP systems, and proficiency in MS Office. English is required; Spanish is a plus.