On-Site Customer Service Advocate II

Southcarolinablues; Columbia (SC); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Subsidized health plans

401k with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II for an on-site, full-time role in Columbia, SC. The position requires handling customer inquiries via multiple channels, documenting issues, and coordinating with other departments to resolve problems.

A high level of integrity and ability to work under pressure is essential. The ideal candidate will possess excellent verbal and written communication skills, strong organizational abilities, and the discretion to

Qualifications

• Requires High School Diploma or equivalent.
• Preferred Associate Degree.
• 1 year of claims processing or customer service experience or Bachelor's degree in lieu of work experience.

Responsibilities

• Respond promptly, accurately and courteously to customer inquiries via telephone, written, web, or walk-in channels.
• Document inquiries and track issues; perform adjustments or research as needed.
• Coordinate with other departments to resolve problems and provide feedback to management.

Skills

Verbal communication

Written communication

Discretion

High stress tolerance

Good judgment

Confidentiality

Multiple computer systems

Education

High School diploma or equivalent

Associate degree (preferred)

Tools

Basic computer skills

Job description

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate II for an on-site, full-time role in Columbia, SC. The position requires handling customer inquiries via multiple channels, documenting issues, and coordinating with other departments to resolve problems.

A high level of integrity and ability to work under pressure is essential. The ideal candidate will possess excellent verbal and written communication skills, strong organizational abilities, and the discretion to