On-Site Customer Experience Specialist (After-Hours)

LifeNet Health; Virginia Beach (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

LifeNet Health is hiring a Customer Experience Specialist to manage allograft tissue orders, returns, and invoicing in a fast-paced environment. You will work with Finance and Distribution to ensure accurate fulfillment while addressing customer concerns and maintaining exceptional service levels.

The role includes on-call responsibilities to handle after-hours orders, delivering consistent support to both internal teams and external clients.

Qualifications

• Minimum 2 years of customer service experience in a call center or allied health setting.

Responsibilities

• Process allograft tissue orders and returns accurately; coordinate with Finance and Distribution for invoicing and fulfillment.
• Address customer concerns and document complaints; provide comprehensive account support to internal and external clients.
• Participate in an on-call rotation to handle after-hours orders and service issues; ensure consistent and reliable service.

Skills

Customer service

Call center experience

Education

High school diploma

Job description

LifeNet Health is hiring a Customer Experience Specialist to manage allograft tissue orders, returns, and invoicing in a fast-paced environment. You will work with Finance and Distribution to ensure accurate fulfillment while addressing customer concerns and maintaining exceptional service levels.

The role includes on-call responsibilities to handle after-hours orders, delivering consistent support to both internal teams and external clients.