Customer Experience & Orders Specialist

LifeNet Health; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

LifeNet Health in the United States is seeking a Customer Experience Specialist to process allograft tissue orders and returns with accuracy, while coordinating with Finance and Distribution to ensure correct invoicing and fulfillment.

You will address customer concerns, provide comprehensive account support to internal and external clients, and participate in an on-call rotation to handle after-hours orders and service issues, ensuring reliable support.

Qualifications

• 2 years customer service experience in a call center, customer service department, or allied health organization.

Responsibilities

• Process allograft tissue orders and returns, coordinating with Finance and Distribution for invoicing and fulfillment.
• Address customer concerns and document complaints; provide comprehensive account support to internal and external clients.
• Participate in an on-call rotation to handle after-hours orders and customer service issues to ensure reliable service.

Skills

Customer service

Education

High School Diploma

Job description

LifeNet Health in the United States is seeking a Customer Experience Specialist to process allograft tissue orders and returns with accuracy, while coordinating with Finance and Distribution to ensure correct invoicing and fulfillment.

You will address customer concerns, provide comprehensive account support to internal and external clients, and participate in an on-call rotation to handle after-hours orders and service issues, ensuring reliable support.