Customer Experience Specialist (10402-2026668)

LifeNet Health; Virginia Beach (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

LifeNet Health is hiring a Customer Experience Specialist to manage allograft tissue orders, returns, and invoicing in a fast-paced environment. You will work with Finance and Distribution to ensure accurate fulfillment while addressing customer concerns and maintaining exceptional service levels.

The role includes on-call responsibilities to handle after-hours orders, delivering consistent support to both internal teams and external clients.

Qualifications

• Minimum 2 years of customer service experience in a call center or allied health setting.

Responsibilities

• Process allograft tissue orders and returns accurately; coordinate with Finance and Distribution for invoicing and fulfillment.
• Address customer concerns and document complaints; provide comprehensive account support to internal and external clients.
• Participate in an on-call rotation to handle after-hours orders and service issues; ensure consistent and reliable service.

Skills

Customer service

Call center experience

Education

High school diploma

Job description

Customer Experience Specialist (10402-2026668)

PrimaryLocation: United States

StudyLevel: High School Graduate

WorkplaceType: On-site

RequisitionType: Non Exempt (NEX)

Description

HOW YOU WILL MAKE AN IMPACT

At LifeNet Health, as the Customer Experience Specialist, you will make an impact by leveraging your expertise, collaboration, and commitment to excellence to help advance our mission of Saving Lives, Restoring Health, and Giving Hope. Through your daily work, you will contribute to innovative solutions, operational excellence, and meaningful outcomes that support donors, patients, healthcare providers, and our communities. Whether driving strategic initiatives, improving processes, supporting customers, advancing research, developing talent, or ensuring quality and compliance, your contributions will help strengthen our ability to transform lives and shape the future of regenerative medicine.

WHAT YOU WILL DO

This role is responsible for accurately processing all allograft tissue orders and returns, coordinating with Finance and Distribution to ensure proper invoicing and fulfillment, and addressing customer concerns while documenting any complaints. It also provides comprehensive account support to internal and external clients, including participating in an on-call rotation to handle after-hours orders and customer service issues, ensuring consistent and reliable service.

WHAT YOU WILL BRING

• 2 years customer service experience in a call center, customer service department, or allied health organization

Pay Transparency Statement

The salary range displayed represents the national base salary range for this position and is provided in good faith to support pay transparency. For positions located in designated higher-cost labor markets, a geographic pay adjustment may apply above the posted range for eligible positions according to LifeNet Health's current policy. Final compensation will be determined based on factors such as work location, relevant experience, skills, qualifications, and internal equity. Total compensation may also include bonuses, benefits, and other rewards that are not reflected in the posted salary range.

LifeNet Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

About LifeNet Health

At LifeNet Health, YOU are the advantage.

Every day, you empower us to save lives, improve health outcomes, and bring hope.

LifeNet Health is a nonprofit global leader in regenerative medicine that honors the gift of donation by advancing organ transplantation, tissue engineering, and biologic solutions that help save lives, restore health, and give hope. As one of the world's most trusted providers of transplant solutions, LifeNet Health partners with healthcare providers and researchers around the globe to deliver innovative therapies that improve patient outcomes and transform lives.

At LifeNet Health, we cultivate growth, innovation and collaboration, where your contributions drive solutions that benefit humanity. Our passionate team advances regenerative medicine while fostering a sense of belonging, authenticity, and dedication. We offer best-in-class benefits that provide stability, personal growth, and peace of mind, empowering you to make a difference.

Together we share a purpose beyond profit, united by a collective commitment to healing.

Equal employment opportunity, including veterans and individuals with disabilities.