On-Site Customer Care Advocate: Accounts & Billing

HARRIS & HARRIS LTD; Coppell (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurances

401K with matching

Company paid Accident and Disability /

Long Term Disability Insurance

EAP

Tuition Reimbursement

Paid Time Off and Wellness Days

Job summary

Harris & Harris is seeking motivated full time Customer Care Advocates to service customers toll accounts in Coppell, TX. Salary is $15.00 per hour, plus a $5.00 per paid hour premium for on-site projects, including PTO and Holiday Pay. Schedule is Monday through Friday, 7:30a–6:30p.

Benefits include health insurance, 401K, and tuition reimbursement. Responsibilities include setting up new accounts, servicing existing accounts, addressing billing questions, and offering solutions while

Qualifications

• Excellent phone etiquette with the ability to speak clearly and professionally.
• Experience with debt collections, call center work, or soft sales is a plus.
• Must have a friendly and positive approach to difficult situations.
• Ability to remain calm under pressure.
• Type at least 25 wpm with >85% accuracy.

Responsibilities

• The Customer Care Advocate will help set up new accounts, help service existing accounts, document account issues, answer billing questions, and assist with offering solutions.
• Listen and offer solutions to upset customers.
• Ability to navigate through multiple systems and screens.
• Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations.
• Identify and escalate priority issues to the leadership team.
• Accurately process and record call transactions.
• Manage Call time effectively in order to obtain performance criteria objectives.

Skills

Phone etiquette

Debt collections

Call center experience

Soft sales

Calm under pressure

Typing 25 wpm

Job description

Harris & Harris is seeking motivated full time Customer Care Advocates to service customers toll accounts in Coppell, TX. Salary is $15.00 per hour, plus a $5.00 per paid hour premium for on-site projects, including PTO and Holiday Pay. Schedule is Monday through Friday, 7:30a–6:30p.

Benefits include health insurance, 401K, and tuition reimbursement. Responsibilities include setting up new accounts, servicing existing accounts, addressing billing questions, and offering solutions while